Tips to achieve quality audio on Webinars and Conference Calls

1. Your Environment...
  • Pick a quite location with a door that closes.
  • Pick a location with a lot of furniture, carpet, and even people. An empty room will sound hollow.
  • Place a DO NOT DISTURB sign on your door.
  • Have a glass of water on hand. Coffee is a bad choice as the caffeine restricts and tightens your vocal chords.
  • Turn OFF all mobile phones in the room. Even a BlackBerry on vibrate can still interject noise into a phone line or headset.
  • Keep your environment quiet and try not to move around unnecessarily. Most noises created in the presenter’s environment will be heard both on the live call and in the call recording. Examples...
                         - Rustling of papers.
                         - Typing.
                         - Ringing phones.
                         - Opening/closing of doors.
                         - Breathing directly into the mouthpiece.
                         - Rings or earrings that come into contact with your handset.
                         - Necklaces that jingle.
                         - People talking in the background.
                         - Headset wire rubbing against the collar of a shirt.

2. Your Equipment...
  • Use a land line. Plain and simple, a corded headset or handset with a land line is the most reliable!
  • No speaker phones. Speaker phones pick up everything around you and they can make you sound distant.
  • Use VOIP with caution (Voice over Internet Protocol).  When VOIP works, it’s great, but when your bandwidth fluctuates, VOIP clips the highs and lows of the voice signal, introduces clicks and pops, and can even cause sporadic drops in the audio without you even knowing.  If VOIP is your only choice, do the following...
                         - Close out of all non-critical application, especially email.
                         - Use a hard wired Internet connection, no wireless.
                         - Use a high-speed Internet connection, no 3G or low tier Internet.
                         - Use a corded headset, not your computer’s built in microphone.
                         - If you are concerned about bandwidth and using a screen broadcast application like
                           GoToWebinar, have a non-speaker share their screen/slides to keep the speaker’s
                           bandwidth dedicated to VOIP.

  • No cell phones. The tiny microphone picks up higher frequency background noises and your signal quality can vary and even drop.
  • Headsets. A good quality headset is great.  A cheap headset will make you sound thin and far away. Also, microphone placement is important. Place the headset microphone about 1 to 2 fingers below your mouth. This placement will cut down on breath noise as well as the hard t’s and p’s in your speech.
  • Mute Button. To cut down on background noise, each speaker should mute their line on their telephone when not speaking.  Using the bridge's * (Star) commands to mute your line will intrude dial tones into the conference.
3. Your Event...
  • Have a dedicated person or operator control and monitor the audio bridge via a web interface.
  • Don't use keypad commands to adjust the bridge or your line.  These keypad tones will be heard and recorded.
  • Turn off all entry and exit tones.
  • Perform a sound check and adjust each speakers' volume.
  • Mute all non-speaking lines.